These Terms and Conditions outline the agreement between you (the “Client”) and The Green Rooms for the provision of Cognitive Behavioural Therapy (CBT) services. By booking and attending sessions, you indicate your acceptance of these terms.
- Your Practitioner is on Placement
Your CBT therapist is currently undertaking a placement as part of their professional training. This means they are gaining supervised clinical experience to meet the requirements of their therapy qualification. They receive regular supervision and case management from experienced and qualified supervisors (who are also therapists), ensuring you receive the highest quality of care and ethical practice throughout your therapeutic journey.
- Session Delivery
All CBT sessions will be conducted remotely via Microsoft Teams. You will receive a secure meeting link in advance. Please ensure you have a stable internet connection and a private, comfortable space for your sessions.
- Session Fees and Packages
- Individual Session Fee: Each CBT session is charged at £45.
- 6-Session Package: A package of 6 CBT sessions is available for £225. This package requires full payment in advance. This package offers 1 free session.
- 12-Session Package: A package of 12 CBT sessions is available for £427.50. This package requires full payment in advance. This package offers 2.5 free sessions.
- Utilisation of 6 or 12 Session Package
- Full Utilisation: The 6 and 12 session packages are designed to support a structured therapeutic process over consecutive sessions.
- Partial Utilisation: If you purchase the 6 or 12 session packages but don’t attend all sessions, the sessions you have attended will be recalculated at the standard individual session rate of £45 per session. Any remaining balance from your initial payment will be refunded to you.
- Example: If you attend 3 sessions from a 6-session package, the cost for the attended sessions will be 3 x £45 = £135. A refund of £90 (=£225 – £135) will be processed.
- Example: If you attend 10 sessions from a 12-session package, the cost for the attended sessions will be 10 x £45 = £450. Since you paid £427.50, no refund will be processed.
- Cancellations and Rescheduling Policy
- Notice Period: To cancel or reschedule a session without incurring a charge, a minimum of 24 hours’ notice must be provided before the scheduled appointment time.
- Late Cancellation/Missed Session: Sessions cancelled with less than 24 hours’ notice, or missed appointments (no-shows), will be charged at the full individual session rate of £45. For clients on a 6 or 12 session package, such instances will count as one utilised session from your package.
- Package Rescheduling Limit: For clients on the 6-session package, a maximum of 3 sessions may be cancelled or rescheduled within the duration of the package. For clients on the 12-session package, a maximum of 5 sessions may be cancelled or rescheduled within the duration of the package. Any further cancellations or reschedules beyond this limit, even with adequate notice, will result in the session being charged or deducted from your package.
- Payment Terms
- Payment for individual sessions is due a minimum of 24 hours before the appointment.
- Full payment for the 6 or 12 session package is required at the time of booking the package.
- Agreement to Terms
By booking and commencing therapy sessions, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
If you have any questions or require clarification on any of these terms, please request a discussion before booking CBT. Thank you.